Ukrainian must report violations of their rights to the language ombudsman.
Ukrainian Language Ombudsman TarasKremin has said the service sector should switch exclusively to the Ukrainian language from January 16, 2021.
In a supermarket and online store, in a coffee shop, bank, gas station, pharmacy or library – the service must be Ukrainian. Only at the request of the client his personal service can be carried out in another language:
“In a supermarket and in an online store, in a cafe, a bank, at a gas station, in a pharmacy or a library, wherever you are – the service should be in Ukrainian. Only at the request of the client, his personal service may be carried out in another language,” he wrote on Facebook.
Kremin says that under Article 30 of the Law of Ukraine on ensuring the functioning of Ukrainian as an official language, all service providers, regardless of their form of ownership, are obliged to serve consumers and provide information about goods and services in Ukrainian.
In case of violation of their rights to receive information and services in Ukrainian, customers must contact the language ombudsman.
In case of violation of the rights to receive information and services in the Ukrainian language, please contact the Commissioner for the Protection of the State Language at the postal address: 01001, Kyiv, Muzeinyi Lane, 12; e-mail: [email protected]
According to Art. 57 of the Law for such violation The Commissioner or his representative draws up an act on the results of control over the use of the state language and announces a warning and a requirement to eliminate the violation within 30 days from the date of the act.
For repeated violations during the year, the Commissioner imposes a fine on business entities in the amount of three hundred to four hundred NMDG (5100 – 6800 UAH).
